We aim to dispatch all orders within 1-2 working days. We will do our best to get your order to you within the below time frames!
New Zealand: 1 - 2 business days Australia: 2 - 5 business days Rest of World: 2 - 5 business days
Tracking & Delivery
CAN I TRACK MY ORDER?
You sure can! A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by delays with customs clearance.
DO I NEED TO SIGN FOR MY DELIVERY?
Yes, we want to make sure that you receive your Mary & Mason items safe and sound so we require a signature on delivery. If you are away, a collect card will be left. Make sure to pop down to your post office within 10 days otherwise your order will be returned to us.
Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.
If you enter your phone number and email address at the checkout we can contact you in case of any changes to your delivery.
CAN I CHANGE MY DELIVERY ADDRESS?
If you’ve accidentally entered the wrong address, please email email@example.com with your order number and preferred delivery address.
DO I NEED TO PAY CUSTOMS FEES OR TAXES?
For orders to countries outside of New Zealand, duties and taxes will be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by local customs authorities. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Mary & Mason do not refund duties and taxes paid should you wish to return an item. Residents from countries outside of New Zealand can contact their local customs office to obtain a tax refund.
Orders to Australia with a value over $1,000 AUD will be liable for duties and taxes, for an estimate on these charges please contact your local customs office. Shipments to Australia qualify for reduced duty rates, this will be applied automatically when we ship to you.
Sizing & Swaps
HOW CAN I CHECK WHAT SIZE I AM?
We know shopping online can be tricky so we are here to help! If you aren’t sure about fit or sizing, we will go the extra mile to offer advice, measurements or photos, just email us at firstname.lastname@example.org
CAN I COME IN TO TRY THINGS ON?
Unfortunately we don’t have a store at this stage. We will be sure to let our customers know when we open one in New Zealand.
HOW DO I MAKE AN EXCHANGE OR RETURN?
We want your new MARY & MASON items to make your heart sing, so if you receive it and it’s not quite right, please email us, we are here to help! Refunds are given on a case-by case basis based on the criteria in our returns policy below.
WHAT PAYMENT OPTIONS DO YOU HAVE?
We accept Visa, Mastercard, Amex, Paypal and Eftpos, as well as Apple Pay, Google Pay.
We take payment in the following currencies: NZD, AUD, USD, GBP, CAD, DKK, EUR, HKD, JPY, SGD and SEK.
WHAT IS YOUR RETURNS POLICY?
If goods are faulty or damaged on arrival, we are very sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.
We are happy to refund any order if your return meets the below conditions:
- Items must be returned within 30 days of purchase. We will make exceptions for shipping delays, just contact us if you think it might take longer. - Items must be unused with tags still attached. - Items must be free from makeup and perfume, so please be mindful of this when trying them on.
You will be refunded in your original form of payment.
Sadly we cannot take responsibility if your return gets lost on its way back or for any import duties and taxes incurred. We recommend arranging a tracked courier for a safe and speedy return.
Arrange a Return
Please fill in the returns form that arrived with your online order and send with the item/s you wish to return to the address below. We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm your refund or exchange.
MARY & MASON ATTN: Returns 21A Westwood Avenue Greytown 5712 New Zealand