SHIPPING & RETURNS

Shipping Times

WHERE DOES MARY & MASON SHIP?


We provide shipping worldwide!

HOW LONG DOES SHIPPING TAKE?

We aim to dispatch all orders within 1-2 working days. We will do our best to get your order to you within the below time frames!

New Zealand: 1 - 2 business days
Australia: 2 - 5 business days
Rest of World: 2 - 5 business days

Tracking & Delivery

CAN I TRACK MY ORDER?

You sure can! A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by delays with customs clearance.

DO I NEED TO SIGN FOR MY DELIVERY?

Yes, we want to make sure that you receive your Mary & Mason items safe and sound so we require a signature on delivery. If you are away, a collect card will be left. Make sure to pop down to your post office within 10 days otherwise your order will be returned to us.

Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.

If you enter your phone number and email address at the checkout we can contact you in case of any changes to your delivery.

CAN I CHANGE MY DELIVERY ADDRESS?

If you’ve accidentally entered the wrong address, please email hello@maryandmason.nz with your order number and preferred delivery address.

DO I NEED TO PAY CUSTOMS FEES OR TAXES?

For orders to countries outside of New Zealand, duties and taxes will be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by local customs authorities. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Mary & Mason do not refund duties and taxes paid should you wish to return an item. Residents from countries outside of New Zealand can contact their local customs office to obtain a tax refund.

Orders to Australia with a value over $1,000 AUD will be liable for duties and taxes, for an estimate on these charges please contact your local customs office. Shipments to Australia qualify for reduced duty rates, this will be applied automatically when we ship to you.

Sizing & Swaps

HOW CAN I CHECK WHAT SIZE I AM?

We know shopping online can be tricky so we are here to help! If you aren’t sure about fit or sizing, we will go the extra mile to offer advice, measurements or photos, just email us at hello@maryandmason.nz

CAN I COME IN TO TRY THINGS ON?

Unfortunately we don’t have a store at this stage. We will be sure to let our customers know when we open one in New Zealand.

HOW DO I MAKE AN EXCHANGE OR RETURN?

We want your new MARY & MASON items to make your heart sing, so if you receive it and it’s not quite right, please email us, we are here to help! Refunds are given on a case-by case basis based on the criteria in our returns policy.

Payment Options

WHAT PAYMENT OPTIONS DO YOU HAVE?

We accept Visa, Mastercard, Amex, Paypal and Eftpos, as well as Apple Pay, Google Pay.

We take payment in the following currencies: NZD, AUD, USD, GBP, CAD, DKK, EUR, HKD, JPY, SGD and SEK.